Requisition Number: 05483-DRN
Job Title: Collections Clerk
City: Rock Island
State: IL
Pay Scale: All Companies/Regions - Negotiable

Collections Clerk

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Description/Job Summary

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area.  Join our team and become a part of our new growth and bright future!  We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is currently seeking a Collections Clerk (for commercial accounts) at our Corporate office in Rock Island, IL.

**Hours 7:30am-4pm**


  • Build and maintain relationships with customers
  • Perform collection calls on accounts that become 30 days past due (primarily commercial accounts)
  • Work closely with sales representatives or other departments to resolve all collection issues
  • Follow up on accounts within specified guidelines
  • Advise Collections Supervisor of any accounts that may be in financial distress
  • Record communication through writing
  • Maintain confidentiality
  • Perform other duties as needed


  • High School completion or equivalent
  • Valid Driver License
  • Excellent written and verbal communication skills and telephone etiquette
  • Commercial Collections and/or Customer Service experience preferred
  • Detail-oriented, organized
  • Typing and ten-key skills are required
  • Ability to multi-task and react to change productively
  • Ability to read and distinguish numerical values such as pounds, pieces, and dollar amounts
  • Proficiency in Microsoft Office, specifically Word and Excel
  • Excellent attendance


  • Primarily sedentary work, which involves sitting most of the time 
  • May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects   
  • The general office environment is favorable;  Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; 
  • Visual Acuity including regular use of items including a computer screen or monitor
  • Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
  • Talking and hearing required to communicate with and listen to others to share or receive information;  May be occasionally exposed to noise including telephone, office machinery, and conversations of others
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We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.